NEWSLETTER - 20 August 2015

Wonderboom Airport means business

In a first for our city residents of Tshwane can now fly directly between the Capital City and the Mother City! Commercial Airlink flights have taken off between Wonderboom Airport to Cape Town and you can book your flight with SAA Central Reservations on 011 978 1111 or directly on www.flysaa.com or www.flyairlink.com. This signals a new chapter for the Capital City's Wonderboom Airport in its endeavours to regain its international airport status which will be tremendously beneficial to tourism in the city.

This new service is also good news for air passengers from Limpopo, Mpumalanga and North West because Wonderboom Airport is more accessible and more convenient for them than travelling to OR Tambo Airport. Wonderboom Airport offers customers shorter travel times, less traffic – especially during peak times – cheaper parking tariffs and quicker aircraft boarding and disembarking than any other airport in the country, as well as free Wi- Fi during flights.

The Executive Mayor of Tshwane, Councillor Kgosientso Ramokgopa, said that he expects the scheduled flights to bring about an economic and tourism boom for Tshwane. The Premier of Gauteng, Mr David Makhura, said that the direct flights from Wonderboom Airport show Gauteng's commitment to the expansion of cities in the region and the growth of their economies.

Anna Aero website reports that flights on the 1,305-kilometre sector will be operated using the carrier's RJ85s, and will initially be flown 11 times weekly until 1 September, when the frequency increases to 18 times weekly according to OAG Schedules Analyser data.

Tourism conferences in Tshwane

Two tourism related conferences are coming up in our city presenting a unique opportunity to attend these events at minimal cost.

The annual Sports and Events Tourism Exchange (SETE), now in its fifth year, is the only event of its kind in Southern Africa and provides a platform that brings together businesses from the sports, events and tourism industries, SETE encourages collaboration between these sectors over a two-day conference, two-day table top exhibition and networking events and is taking place in Tshwane on 27 to 29 October 2015 at the Protea Fire & Ice! Menlyn. The following topics will feature on this year's programme:

  • The Role of Local Government in Events Tourism
  • Promoting South Africa's Golf Tourism Products
  • The Commercial Viability of Golf Estates
  • The Success of Major Golf Events to Promote Destinations
  • The Importance of School Sport Development and the linkages to growing domestic tourism
  • The Lessons from Commonwealth Games Host Destinations in the management of the Games
  • The Use of Technology for the development of high performance athletes
  • The commercial viability and sustainability of event venues
  • Key Marketing Trends of Events

Book your seat now!

The 8th Annual E-Tourism Africa Summit (eTAS15) takes place on September 21 & 22 2015. With the majority of the world's travel now being sold online the tourism sector worldwide has embraced the need to make better use of technology in their businesses. The real challenge is now keeping pace with the rate of change as technology; social media and adoption of new devices grow and evolve at an incredible pace.

You will find real solutions at #eTAS15, with sessions discussing e-business essentials, digital marketing tools, and instruction and advice for using Social Media to market your business all presented via onstage discussions between educational and entertaining local and international guests at the 012Central in Pretoria. Sessions and Discussions will include:

  • The Latest Trends and Data on online travel research, bookings and sales and what they mean for you.
  • The best way to focus your Time, Effort and Budget to market and manage your business or products online and how best to measure your success
  • A review of the changing landscape for travel marketing and the changing roles of Destination Managers and the Private Sector
  • Discussions of how Influence works online and how best to work with bloggers, content creators and user generated content from your guests

Special guests will include major social networks, including Facebook, Twitter, TripAdvisor, Google and more, travel marketing experts and leading online travel and media companies, along with social media stars, bloggers and content creators. Speakers include: Facebook, Twitter, TripAdvisor, Google, Tour Radar, UBER, Case Study by Global Digital Marketing leaders from Iceland Tourism and more.

View more information and register.

Members well represented in Lilizela Tourism Awards nominations

Congratulations to our members who have been nominated for the 3rd annual Lilizela Tourism awards – we wish you luck! They are:

Category: Tour Operator (Established)
Ulysses Tours & Safaris

Category: Service Excellence - Accommodation
City Lodge Lynnwood
InnJoy Boutique Hotel
Town Lodge Menlo Park
Menlyn Boutique Hotel
Manhattan Hotel
Garden Court Hatfield
Premier Hotel Pretoria
Hotel 224
Kievits Kroon Country Estate
Opikopi Guest House
Alpine Attitude Boutique Hotel
The Angels Place Boutique Hotel

Category: Service Excellence – Meetings, Exhibitions & Special Events
RPM Ditsong Conference Centre
CSIR International Convention Centre

Category: Service Excellence – Visitor Experience of the Year
Voortrekker Monument & Nature Reserve

More information on the awards is available on www.lilizela.co.za.

Discount of 15% for TTA members on Customer Journey Mapping Workshop

TTA Member Travelling Mystery Guest is hosting their Customer Journey Mapping Workshop in Tshwane on 2 September 2015 and is offering a 15% discount for TTA members.

The workshop focuses on teaching delegates to create a map of the customer's experience through their company, whether it is a restaurant, hotel or other service provider. Mapping out the customer's journey assists line staff and managers to understand the customer's way of thinking, eventually teaching employees to think like the customer. This leads to staff being able to think further than the here and now and encourages them to go the extra mile. It decreases customer frustrations, motivates staff and creates innovation within the workplace, because employees need to think out of the box in order to get into their customer's shoes.

The Customer Journey Mapping Workshop helps employees to think like a customer. It helps them to understand why customers often react in certain ways and provides employees with a tool to prevent certain gaps within the customer's experience. It might also even instigate a few new ideas and standard operating procedures within the customer's journey that could improve the customer's experience. For more information visit www.travellingmystery.co.za.

Geology rocks!

How did the Magaliesberg Mountain range form? Why are the dolomite areas of Tshwane so tricky to build on? How old is the granite dome extending under most of Gauteng?

These and other questions about the geology of the region can be answered on the Geology Walk in the Crocodile River Reserve.

On 23 August 2015 Dr Adam Bumby of the University of Pretoria unlocks the secrets of the rocks. It starts right here in the beginning with a massive dome of granite, overlaid by a shallow sea containing the first oxygen producing living thing, now forever captured as fossils (stromatolites); then travel across the landscape and through time. Our signposts are the scars on the landscape of past geological events, and sometimes, the conspicuous absence of signs! Get to know more about the mountains around your city by attending this talk - book with Jenny on jcornish@mweb.co.za. (Adults R60; Kids R30. Refreshments included. Bring hats, walking shoes, water and a camera. Time: 8:00 for 8:30).

Upcoming industry conferences, exhibitions and events

See what hot entertainment is on in the city
Read the latest edition of the National Zoological Garden's online newsletter
Read the latest edition of the Hotel stuff | Green stuff online newsletter
Hospitality Investment Conference Africa, 9-11 September 2015, Johannesburg
Red Bull X Fighters World Tour, 12 September 2015, Pretoria
8th Annual E-Tourism Africa Summit (eTAS15), 21-22 September 2015, Pretoria
Sports & Events Tourism Exchange, 27-29 October 2015, Pretoria
World Travel Market (WTM), 2-5 November 2015, London
Attractions Africa 2016 – Date and venue still to be announced

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This newsletter is proudly sponsored by Mangwanani African Spa