NEWSLETTER - 10 July 2015

Online tourist toolkit

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Tourism safety & security incident reporting website launched

The Tourism Safety Initiative has launched the website where incidents can be reported and information downloaded.

The following are important guidelines for the use of this website:

Firstly, and most importantly – the primary aim of this website is to enhance the flow of incident information reporting. It is of crucial importance that ALL incidents that affect tourists be reported on this site – theft, violent crime, commercial crime, and extortion. There is (at present) NO comprehensive database of tourism crime in the country, and the quality of our products that depict tourism victimisation in terms of location, trends, hotspots, etc. will only be as good as the information with which you feed us.

Secondly, the website will be developed in an evolutionary manner, with eventually also the products that we produce presently via email that will be published on this site. When that happens you will all receive a unique access code to ensure that product confidentiality is maintained.

Thirdly, although already available to a limited extent, future developments will also see the open publication of resource information that you and tourists will be able to access for general matters related to preventing and reacting to safety and security matters.

Fourthly, this is but Stage 1 of a three stage process to enhance the quality of the website. A detailed User Requirement Specification (URS) is being developed that will outline the detailed requirements for the medium to long terms.

In conclusion: it should be evident from product distribution over the past month or so that there is a renewed vigour within the Tourism Business Council South Africa and its partners to tackle the issue of tourist victimisation heads-on. These incremental and sometimes not-so incremental improvements will continue to be made. However, the quality of our outputs can only ever be as good as the quality and quantity of the incident inputs we receive from you! Please distribute the website address as widely as possible. The eventual aim is to receive 100% of all incidents reported via this website.

Tshwane Tourism Association members shine!

The number of tourism businesses in our city receiving travel related awards is on the increase which bodes well for the city's profile as a quality destination! We congratulate the following members:

Capital Craft Beer Festival draws record numbers

The 3rd annual Capital Craft Beer Festival held at the Voortrekker Monument on Saturday 13 June attracted more than 20 000 visitors. The success of the previous two, led to the opening of the Capital Craft Restaurant next to the Brooklyn Theatre last year. It is a blasting success as well and so the success story continues.


Tourism Grading Council re-instates one year star grading membership system

Following extensive consultation with various industry stakeholders on the current 3-Year Star Grading Membership System as implemented in October 2012, the Tourism Grading Council of South Africa (TGCSA) is pleased to announce that effective 01 May 2015, Star Grading Membership reverts to the 1-year membership of the past.

Whilst the 3-Year membership was introduced to remove the administrative burden from establishments wishing to apply and remain star graded, feedback from the industry indicates that the Annual membership system is preferred by most establishment owners. In order to maintain this reminder service we will retain the various notifications that are sent to establishment owners prior to the expiry of the membership. This has proven beneficial to many establishment owners in that it ensures that the star grading validity period is not interrupted.

Key operational changes aligned to the Annual Membership systems are as follows:

For New Applications
In the event that the TGCSA does not receive any payment within 60 days of the date of invoice issued after a new application is made, the application will be immediately cancelled and taken off the system.

For Renewal Applications
In the event that the TGCSA does not receive any payment on or before the date of expiry of the invoice, the establishment's membership will be immediately cancelled and taken off the system.

Should you need further clarity on the Annual Grading System, kindly contact your Accredited Grading Assessor or send your request to

Arcadia Hotel turned 40 – what a milestone!

The hotel has remained strong and steady from 1975 till 2015 and it also has plans for the future.

To mark the occasion the hotel hosted a cocktail evening on Friday 5th June 2015 that was well attended by business associates. The function was also a way for the hotel to meet and greet with the associates and to thank them for their continued support, of inestimable value, that enable the hotel to reach this milestone. During the cocktail event, 31 staff members received long-service awards for continuous service with the hotel from 10 years with some receiving awards for a full 40 years worth of loyal and dedicated service!. Staff members that have remained with the establishment for so long, provide a foundation of continuity and loyalty over the years.

The journey of this great establishment continues and its staff members are marching on to their next milestone.

This newsletter is proudly sponsored by Dentamin Branded Toothpicks

Upcoming industry conferences, exhibitions and events

See what hot entertainment is on in the city
Read the latest edition of the National Zoological Garden's online newsletter
Hospitality Investment Conference Africa, 9-11 September 2015, Johannesburg
Red Bull X Fighters World Tour, 12 September 2015, Pretoria
Sports & Events Tourism Exchange, 27-29 October 2015, Pretoria
World Travel Market (WTM), 2-5 November 2015, London
Attractions Africa 2016 – Date and venue still to be announced

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